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Service

Any questions? Please contact us!

Do you have a question? During working days we are available from 10.00 to 17.00 by phone on 085-0600891. Of course you can also send us a message via e-mail, whatsapp or via our chat. Also check out our frequently asked questions at the bottom of this page.

We strive to help you as good and fast as possible.

In the weekend it's best to send us a message, and we'll get back to you on the last Monday morning!

Ordering and shipping

All orders received on working days before 15.00 will be processed the same day.

In order to be able to offer as wide a range as possible, we supply items both from our own stock and from the manufacturer's stock. This way we are able to offer you a much wider range. This means that we have different delivery times.


For more information about our delivery times please click on the link below:

More information about delivery times >

Payments

We offer different payment methods. In cooperation with Mollie.com we offer various safe payment methods. Wondering which one?

More information about our payment methods >

Returning

Are you not completely satisfied with the product? Or the product was delivered damaged? Then the product can be returned free of charge at any time.

More information about returns >

Warranty

We always provide a warranty on our products. Standard you have one year warranty on all your purchases.

Because you buy from us directly from the manufacturer (autosteltje.nl is importer of all car seats shown on the webshop), we often provide extra services even when the warranty period has already expired.

Your privacy

Your privacy is very important to us. That's why we only ask for data that we need to process your order correctly.

View our privacy policy (Dutch) >

Office and logistics

Our office is located in Amstelveen. From here we work with a small team with great pleasure to help our customers as much as possible with the purchase of a car seat.

We sell our products online only. Unfortunately, our office is not (yet) suitable for visiting and offline sales of our products.

Our warehouse is located in Zaandam. From here all orders are carefully prepared and shipped.

General terms and conditions

Our general terms and conditions can be consulted via the link below:

View our general terms and conditions (Dutch)>

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